The submission of a reservation request and subsequent payments by the party leader confirms acceptance of these terms and conditions. These terms are binding on the party leader, the Renter of Record, and all persons who book or occupy the premises.
ONLINE RESERVATIONS
When a reservation is made through our website, it will be processed by our agents within 24 hours. At that time, the Renter of Record's booking deposit of $150.00, or another authorized amount, will be charged to the credit card provided and a receipt will be sent to the email address supplied. We accept Visa, Mastercard, and Discover and AMEX. For our records, we require a copy of the lead party member's government-issued photo identification, which must match the name of the credit card holder.
PLEASE NOTE: If the travel dates are within six weeks of booking, full payment is required at the time of booking.
PAYMENT SCHEDULE
The balance of the reservation must be paid in full no later than six weeks before the arrival date. We strongly recommend purchasing travel insurance through Rental Guardian to protect nonrefundable payments in accordance with the policy selected and its coverage terms. The $150.00 booking deposit is applied to the total reservation cost. To make a partial or final payment, please contact our office. The Renter of Record will receive a credit card authorization form by email for the requested amount. Once completed, select 'Save and Send' to return the form to Orlando Rent A Villa / Eagle Management for processing.
FINAL BALANCE NOTIFICATION
As the six-week deadline approaches, the Renter of Record will receive an email showing any balance due and containing a credit card authorization form. The form must be returned before the payment deadline. If it is not received, we will attempt to contact the Renter of Record using the information provided. If payment authorization cannot be obtained, the reservation may be cancelled and the booking deposit forfeited. Travel insurance availability and purchase deadlines are governed by Rental Guardian's current policy terms; guests should obtain coverage promptly if desired.
INTERNATIONAL CREDIT CARD USERS
Guests using an international credit card issued on a non-U.S. account must sign the charge receipt in addition to providing an electronic signature. A follow-up email will include the receipt for signature. The signed receipt and a copy of the Renter of Record's government-issued photo identification must be returned using the email address provided so the charge can be completed.
RENTAL PERIOD
The rental period begins at 4:00 p.m. on the scheduled arrival date and ends at 10:00 a.m. on the scheduled departure date. Early arrivals, late departures, and extensions are not included. When available, these options must be requested and paid for in advance. A guest who refuses to check out on time without prior approval may be charged a full nightly rate and/or reported to the appropriate sheriff's office for removal in accordance with this agreement.
CLEANING FEE
The cleaning fee added to all reservations covers the departure cleaning required to prepare the home for the next guest. If any cleaning issue is found upon arrival, please call or email Orlando Rent A Villa / Eagle Management so that we may assist.
PRE-ARRIVAL INSPECTION AND SERVICE REQUESTS
Before each arrival, the home is inspected to confirm that it is neat and tidy and that major appliances and utilities appear to be functioning. Maintenance items identified during the inspection will be scheduled for service. Although we attempt to correct issues before arrival, this is not always possible, and a work order may be scheduled for completion after the stay. To report an issue, please call our office so that a work order can be scheduled.
PROPERTY DAMAGE PROTECTION FEE
A non-refundable Property Damage Protection fee is charged to all reservations. It covers accidental damage or breakage caused to the property or its contents during the stay, up to $1,000 for pool homes and up to $500 for townhomes.
Any damage or breakage must be reported to Orlando Rent A Villa / Eagle Management as soon as possible and before departure. No inventory item may be removed from the villa. Missing items and damage caused intentionally or through negligence are not covered, and the Renter of Record's credit card on file may be charged for the resulting costs.
To qualify for coverage under the Property Damage Protection fee, the Renter of Record must notify our office of any damage before departure. We reserve the right to charge the credit card on file for vandalism, intentional damage, negligent damage, or missing items, and to pursue compensation for damage that is not accidental.
PASSPORTS AND VISAS
Guests are responsible for ensuring that everyone in their party complies with all passport and visa requirements in effect at the time of travel. Failure to do so may cause travel arrangements to be amended or curtailed and may result in losses relating to the villa booking. Orlando Rent A Villa / Eagle Management and the property owner accept no liability for such losses.
PET POLICY
Pets are not accepted in most homes. If the reserved home is pet-friendly, the Renter of Record must pay a non-refundable pet fee of $150.00 per pet, with a maximum of two pets.
A charge of $250.00 per unauthorized pet will be applied to the credit card on file if a pet is brought to the property without prior approval or is found in a property that is not pet-friendly.
CANCELLATION, CHARGES, AND NONPAYMENT
If the Renter of Record must cancel the reservation, written notice must be sent to our office by email, fax, or postal mail. We strongly recommend purchasing appropriate travel insurance through Rental Guardian.
Notice received before arrival Cancellation charge
16 days or more No penalty
15-8 days 50% of total reservation cost
7 days or less 100% of total reservation cost
Changes to reservations will be accommodated based on availability. Orlando Rent A Villa / Eagle Management reserves the right to refuse service to anyone.
OCCUPANCY LEVELS
For guest safety, each home has a maximum occupancy established according to Fire Marshal recommendations. The maximum occupancy must not be exceeded. If occupancy is exceeded, additional guests will be required to leave so that the property returns to its approved occupancy, or the entire party may be required to vacate.
HOME SIZE & MAXIMUM OCCUPANCY
As a general rule, maximum occupancy is based on two (2) guests per bedroom. For example, a 3-bedroom home accommodates a maximum of 6 guests, a 4-bedroom home accommodates 8 guests, and a 5-bedroom home accommodates 10 guests.
However, some properties may contain bedrooms specifically designed to accommodate more than two guests, such as rooms with bunk beds, multiple beds, or other approved sleeping arrangements. In these cases, the maximum permitted occupancy may be higher than the standard two-guests-per-bedroom calculation.
Guests are responsible for carefully reviewing the individual property description, bedroom configuration, sleeping arrangements, and stated maximum occupancy before making a reservation. The maximum occupancy shown on the individual property listing will apply to that reservation and must not be exceeded without prior written approval from Eagle Management / Orlando Rent A Villa.
TRAVEL INSURANCE
Unforeseen circumstances can occur before arrival or during a stay. We strongly recommend that the Renter of Record obtain adequate travel and health insurance through Rental Guardian or another chosen provider to cover matters such as cancellation, accident, sickness, damage, and travel delays. Orlando Rent A Villa / Eagle Management is not responsible for losses or additional expenses incurred when a guest does not purchase adequate coverage. All insurance eligibility, coverage, exclusions, claims, and purchase deadlines are determined by the insurance provider and the policy selected.
SEASONAL POOL HEAT FEE
POOL HEAT IS OFFERED AND RECOMMENDED FROM OCTOBER THROUGH MAY.
Pool heat may be added during the rental period for $30.00 to $40.00 per day, plus applicable tax of 11% to 13.5%. The Renter of Record should contact Orlando Rent A Villa / Eagle Management before arrival to request pool heat, sign the required information letter, and pay for the service. No pool heat will be activated without the signed information letter and advance payment.
Pool heaters are set between 85 and 88 degrees, depending on the equipment, and operate while the pool pump circulates the water. Pool pumps generally operate for eight to ten hours per day and turn off overnight. Requests for higher temperatures will not be accepted. Depending on outdoor temperatures, the pool may take up to 48 hours to reach its maximum temperature.
If the outdoor temperature drops below 55 degrees, the pool heater may shut off and will not operate again until the outdoor temperature rises. This is an equipment safety feature and cannot be overridden.
Some properties have a blue plastic pool blanket supplied by the owner. The blanket may be placed over the pool at night to help retain heat but must be removed before anyone uses the pool. It should be rolled onto its holder, if provided, or folded or rolled neatly on the pool deck. It must not be left outside the screen enclosure or in the pool or spa. Not all homes have pool blankets, and Orlando Rent A Villa / Eagle Management does not rent or carry replacement blankets.
Pool equipment may be handled only by qualified professionals and is strictly off-limits to guests. The Renter of Record must not adjust the pool pump, timers, heater, levers, buttons, or other pool equipment. The Renter of Record is responsible for damage or faults caused by tampering and may be charged a $150.00 tampering fee. Any pool-equipment problem must be reported promptly to Orlando Rent A Villa / Eagle Management.
PEST CONTROL
Florida's subtropical climate presents challenges involving pests both inside and outside rental properties. On behalf of the property owner, Orlando Rent A Villa / Eagle Management arranges regular service by licensed pest-control professionals. Additional service may occasionally be required. The Renter of Record must notify us promptly so that service can be scheduled. Costs for additional pest control or cleaning caused by guest negligence may be charged to the Renter of Record.
COMPLAINTS OR DISSATISFACTION
Any complaint during the stay must be reported to Orlando Rent A Villa / Eagle Management immediately so that we have an opportunity to address it. If the matter cannot be resolved, the Renter of Record must notify our Customer Satisfaction team by email at info@orlandorentavilla.com within 3 days after the end of the rental period. If the issue was not reported as required, Orlando Rent A Villa / Eagle Management and the property owner cannot accept responsibility. No refund will be granted for an early departure or for malfunctioning mechanical or electrical equipment, including inoperable appliances, air-conditioning units, pools, or spas. No refund will be given for community or road-construction noise or maintenance issues.
ADDITIONAL TERMS OF THIS AGREEMENT
1. The Renter of Record must be at least 21 years old.
2. If a physical key is provided through a lockbox, the Renter of Record is responsible for it. A lost, damaged, or broken key may result in locksmith and replacement charges.
3. Orlando Rent A Villa / Eagle Management may inspect the premises without prior notice to enforce this agreement. A material violation may result in immediate termination of the rental period, and the guests must vacate the premises. The premises must also be vacated at the stated expiration date and time.
4. The rental property is privately owned and managed by Orlando Rent A Villa / Eagle Management, which reserves the right to refuse service to anyone.
5. The property could acquire bed bugs as a result of a current or previous guest's occupancy. Orlando Rent A Villa / Eagle Management is not responsible for resulting damage or injury caused by bed-bug activity.
6. Telephone service and the service provider are selected by the property owner. Orlando Rent A Villa / Eagle Management is not responsible for the service provided. Any outage must be reported promptly.
7. The premises must be maintained in a good, clean condition and used carefully and lawfully. At departure, the property must be free of dirty dishes, used food items, excess garbage, and shopping bags. Additional maintenance, repair, or cleaning costs resulting from the guest's condition or use of the premises may be charged to the credit card on file.
8. Waste must be disposed of lawfully. Trash must be placed in the designated bins and set at the curb after 5:00 p.m. on the evening before the collection day shown in the Guest Book. Trash that does not fit in the bin must not be left outside. Any fine caused by improper placement or handling of trash may be charged to the Renter of Record.
9. The property may not be sublet.
10. Guests must behave responsibly, respect neighboring property owners, and avoid noise or disturbances. A serious disturbance is grounds for immediate termination without refund. Quiet hours begin at 10:00 p.m.; pool and outdoor noise must be kept to a minimum thereafter.
11. Smoking is prohibited inside the premises and in garages. Smoking is permitted only outside, and cigarette butts must be removed. If smoking is detected inside, a $500.00 charge will be assessed for each occurrence, and the Renter of Record may also be charged the actual cost of fumigating, deodorizing, or purifying the home.
12. The home provides towels, linens, cups, knives, forks, spoons, dishes, and other customary household items. Unless specifically provided as a starter supply, consumables such as toilet paper, soap, dish detergent, laundry detergent, and shampoo are the guest's responsibility. No reimbursement will be made for unused consumables left at the property.
13. To the fullest extent permitted by law, the Renter of Record and all guests agree to indemnify and hold harmless Orlando Rent A Villa / Eagle Management from claims for personal injury, property damage, or loss arising from use of the premises. Insurance maintained for the property does not cover guests' personal belongings; guests should obtain their own coverage if desired.
14. The Renter of Record agrees to pay reasonable costs, attorneys' fees, and expenses incurred by Orlando Rent A Villa / Eagle Management in enforcing this agreement, to the extent permitted by law.
15. This agreement is for transient occupancy only. No guest intends to establish the property as a residence or household.
16. Utility, cable, telephone, internet, and similar outages may occur beyond our control. We will report known outages, but no refund or compensation will be provided solely because of an outage.
17. If the property is offered for sale, it may be shown to qualified buyers during the stay. We will make reasonable efforts to schedule showings conveniently.
18. No refund will be issued for a shortened stay or early departure resulting from work or family emergencies, other commitments, or unmet expectations concerning the assigned rental home.
19. The Renter of Record is responsible for learning and following safety precautions concerning the pool and water conditions. A responsible adult must supervise minors at all times. The pool is inherently dangerous, and guests accept the risks associated with its use and proximity to rear entryways.
20. Doors and windows equipped with pool alarms must remain closed when required for the alarms to operate. Pool-door alarms, smoke detectors, and other safety devices must not be disconnected, disabled, removed, or tampered with. Any malfunction must be reported immediately, and any child-safety barrier must remain in place.
21. Only firearms lawfully owned, possessed, and carried in accordance with applicable state and local laws are permitted.
22. Fireworks and other hazardous materials may not be used in or around the property.
23. The property may be used only for lawful purposes. Illegal drug activity, abuse, harboring fugitives, or any other illegal use will result in termination of the agreement without refund.
24. Guests may not enter or use an owner's closet, even if it is unlocked. Such areas may contain cleaning supplies, chemicals, and other hazardous materials.
25. The property may include gas-powered appliances or equipment. Guests must contact management for assistance if they do not fully understand how to operate any such item.
26. A fire extinguisher is installed near the kitchen, with an additional extinguisher on each level of a multistory home where applicable. Any missing charge or problem must be reported immediately. Fire extinguishers may be used only for genuine emergencies.
27. Smoke detectors are believed to be working at the start of the rental. A chirping alarm, low battery, or other problem must be reported immediately. A $150.00 charge may be assessed if a smoke detector is removed, disabled, or damaged.
28. The Renter of Record is responsible for securing the property by locking doors, windows, and garage doors and by arming any available alarm when appropriate.
29. Valuable items left behind will be held for 30 days, and reasonable efforts will be made to contact the Renter of Record. Unclaimed items may be disposed of or become the property of Orlando Rent A Villa / Eagle Management. We are not responsible for the condition or loss of items left behind.
30. Cable television service, if provided, is selected by the property owner. No refund will be given for outages, available content, unavailable content, or personal viewing preferences.
31. High-speed wireless internet, if provided, is a convenience and is not an essential term of the rental. No refund will be given for outages, speed, access problems, content, lack of content, lack of technical knowledge, or personal preferences.
32. Air conditioning must not be set below 72 degrees, heat must not be set above 78 degrees, and the fan must remain set to 'Auto.' Doors and windows must remain closed while heating or air conditioning is operating.
33. Service calls caused by guest negligence or tampering will be charged to the Renter of Record. A $150.00 tampering fee may also apply.
ACKNOWLEDGMENT
By accepting these terms, I confirm that I have read, understood, and agreed to this agreement. I am responsible for my own actions and for the actions of every person and animal in or on the premises during the reservation. I accept financial responsibility for charges properly assessed under these terms.
Reviewed 08/29/2026